Privacy Policy

Last Updated: 2024-09-24

Introduction

SYNTHAI LTD (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Beat Maker platform, website, services, and products.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Create an account or register for our services
  • Contact us through forms, email, or customer support
  • Subscribe to our newsletters or promotional materials
  • Participate in surveys, contests, or feedback activities
  • Make purchases or transactions through our platform

This may include:

  • Name and contact information (email address, phone number)
  • Payment information (processed securely through third-party payment processors)
  • Communication preferences and marketing consents
  • Any information you choose to provide in communications with us

Technical Information

We automatically collect certain technical information when you visit our website or use our services:

  • Device Information: IP address, browser type and version, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
  • Cookies and Tracking Technologies: Session cookies, preference cookies, analytics cookies
  • Log Data: Server logs, error reports, access times and dates

AI Processing Data

For our AI-powered beat generation services, we may temporarily process:

  • Audio files, samples, or musical content you upload for processing
  • Generated beats and musical content created by our AI algorithms
  • Processing parameters, musical preferences, and settings you select
  • Tempo, genre, and style preferences for beat generation

Important: We do not permanently store uploaded audio files or personal musical content. All uploaded content is processed and then automatically deleted from our servers after generation is complete.

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Provide, maintain, and improve our AI services and platforms
  • Process transactions and deliver purchased services
  • Generate AI-powered beats, musical content, and recommendations
  • Provide customer support and respond to inquiries

Communication

  • Send service-related notifications and updates
  • Respond to your questions and support requests
  • Send promotional materials (with your consent)
  • Notify you about changes to our services or policies

Analytics and Improvement

  • Analyze usage patterns to improve our services
  • Conduct research and development for new features
  • Monitor and analyze trends, usage, and activities
  • Ensure technical functionality and security
  • Comply with legal obligations and regulatory requirements
  • Protect against fraud, abuse, and security threats
  • Enforce our terms of service and policies
  • Resolve disputes and protect our legal rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

  • Payment processors for transaction handling
  • Cloud hosting providers for data storage and processing
  • Analytics services for usage analysis
  • Customer support platforms

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal processes, court orders, or government requests
  • Protect and defend our rights and property
  • Investigate potential violations of our terms of service
  • Protect the personal safety of users or the public

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

  • Account Information: Retained while your account is active and for a reasonable period after account closure
  • Transaction Records: Retained as required by applicable law and for dispute resolution
  • AI Processing Data: Uploaded audio content is automatically deleted after beat generation; generated beats may be retained as specified in your service agreement
  • Communication Records: Retained for customer service and legal purposes

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

  • Request access to the personal information we hold about you
  • Receive a copy of your data in a portable format

Correction and Update

  • Request correction of inaccurate or incomplete information
  • Update your account information and preferences

Deletion

  • Request deletion of your personal information (subject to legal obligations)
  • Request removal of your account and associated data

Restriction and Objection

  • Request restriction of processing in certain circumstances
  • Object to processing based on legitimate interests
  • Opt-out of marketing communications
  • Withdraw consent for processing where consent is the legal basis
  • Change your communication preferences at any time

To exercise these rights, please contact us at leonhart538@gmail.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

Essential Cookies

Required for basic website functionality, including:

  • Session management and user authentication
  • Security features and fraud prevention
  • Load balancing and performance optimization

Analytics Cookies

Help us understand how visitors interact with our website:

  • Google Analytics for usage statistics
  • Performance monitoring and error tracking
  • A/B testing and feature optimization

Preference Cookies

Remember your choices and settings:

  • Language and region preferences
  • Display settings and customizations
  • Marketing communication preferences

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

International Data Transfers

Our services are operated from the United Kingdom. If you are located outside the UK, your information may be transferred to, stored, and processed in the UK or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses approved by regulators
  • Binding corporate rules and certification mechanisms

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: leonhart538@gmail.com

Address:

SYNTHAI LTD 71‑75 Shelton Street, Covent Garden

London, WC2H 9JQ

United Kingdom

This Privacy Policy is governed by the laws of United Kingdom and is subject to UK Data Protection Law.